Refund and Returns Policy

30-Day Return Window

You may return most items within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused, unwashed, and in the same condition you received them
• In the original packaging, with all tags, labels, accessories, manuals, and free gifts included
• Accompanied by your order number or proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Grocery, food, beverage, and other perishable items
• Opened or used beauty, personal care, cosmetic, and hygiene products
• Opened health and household products, including topical and wellness items
• Opened baby feeding, bath, and personal care items
• Opened pet food and pet treats
• Gift cards and items marked “Final Sale” or “Non-Returnable”
• Items that are damaged, used, or missing parts for reasons not caused by us

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a replacement or issue a full refund, including original shipping charges, at no extra cost to you. We will provide a prepaid return label if we need the item back.

How to Start a Return

1. Email contact@albarakahenterprises.com with your order number, the item(s) you want to return, and the reason for the return.
2. Our team will review your request and reply with return instructions and the return address, usually within 1–2 business days.
3. Pack the item securely and ship it within 14 days of receiving our return approval. We recommend a trackable shipping service.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong item, you are responsible for return shipping costs. Original shipping charges are non-refundable. If the return is due to our error (damaged, defective, or incorrect item), we cover the return shipping.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

Partial refunds may be given for items that are returned used, damaged, incomplete, or not in their original condition.

Exchanges

If you would like a different size, color, or variation, the fastest way is to return the original item and place a new order. For defective or incorrect items, we are happy to send a direct replacement.

Order Cancellations

You may cancel your order at no cost before it has shipped by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Late or Missing Refunds

If you have not received your refund after the time periods above, please first check your bank account again and contact your card issuer or bank. If you still have not received it, email us and we will help.

Lost or Stolen Packages

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier, then contact us within 7 days. We will work with the carrier to help resolve the issue.